Personal Information
We collect personal information from you, including:
- Your name
- Date of birth
- Contact information
- Ethnicity and gender
We collect this information to:
- Support you to achieve your whānau goals and meet your needs
- Enable us to refer you to services that support your goals
- Help us and others carry out research and analysis on how Whānau Ora and related services are performing. This ensures there is evidence to support ongoing funding and service availability
Besides our staff, your information may be shared with:
- Our funders and commissioning agency, Te Tauraki, so they can confirm we are meeting our agreed goals and to ensure appropriate funding
- Stats NZ, via our funders, as part of the Integrated Data Infrastructure (a large research database). All information shared with Stats NZ is de-identified and linked securely. Your personal details are never visible to researchers or in reports. Read more on the Stats NZ website: Integrated Data Infrastructure | Stats NZ
Keeping Your Information Safe
We store your information securely in encrypted systems and only allow authorised staff to access it. When shared, your information is transferred securely using encrypted methods. Our Commissioning Agency also uses secure processes when passing information to Te Puni Kōkiri and Stats NZ. Read more on the Stats NZ Website: Your information in the IDI | Stats NZ
Your Rights
You have the right to ask for a copy of any personal information we hold about you, and to request corrections if you believe it’s wrong. You can do this by contacting us via phone or email –
Phone: 03 417 7430 or 0800 184 420
Email: contact@tokowaiora.co.nz
Referrals to Other Services
We may refer you to other service providers. Referrals will not be made without prior discussion without your written consent.
Whānau Ora Services and Your Data
- Whānau Ora begins with a discussion about whānau aspirations and it is your choice to engage. Whānau who decide to participate will co-design their own plans. The plans are not decided by the Government, Commissioning Agencies, or providers. If a whānau chooses not to create a plan or set goals, they cannot access Whānau Ora supports.
- Your plan is a key source of information that helps us understand the overall impact of Whānau Ora. Your individual and whānau data are confidential to your service provider and Commissioning Agency. The Government, including Te Puni Kōkiri and Stats NZ, does not have access to your personal information or the contents of your plan.
Social Media Disclaimer
- If you use the Contact Us function on our Facebook page we will only use the details you provide for the purposes of contacting you. No further actions will be taken until you have had a discussion with a member of our staff and provided consent.
- We utilise social media platforms, including, but not limited to Facebook. To ensure everyone can participate without being exposed to inappropriate content, offensive language, or discriminatory views, please read and adhere to our community policy below.
We reserve the right to remove materials that include, but are not limited to, the following:
- Expressions of hate
- Use of profanity, obscenity, or vulgarity
- Remarks with potential prejudicial, racist, inflammatory, pornographic, misleading, deceptive, false, or libellous content
- Display of nudity or offensive imagery, including in profile pictures
- Defamatory statements towards individuals, organisations, governments, or entities, including false representations
- Name-calling and personal attacks
- Comments primarily driven by commercial motives or intended to sell a product
- Statements infringing on copyright or someone else’s intellectual property
- Repeated spam comments from individuals or groups
- Sharing personal information about yourself or others, including identifiable details, email addresses, phone numbers, or private addresses
- Inclusion of commercial advertising material
